Términos y condiciones de la actualización de julio - Actualización de coronavirus
Estamos monitoreando el virus Corona en todo el mundo y nuestra prioridad en estos días es la seguridad de nuestros viajeros. Nuestro personal y la gerencia están listos para brindarles a nuestros pasajeros y familias que viajan con nosotros la información adicional que tenemos. Para obtener más información, visite el sitio web del Centro para el Control de Enfermedades de EE. UU.
Compartimos la preocupación de nuestros viajeros y revisamos nuestra política de viajes para el momento dicho.
Reglas de IBMT Tours y Covid-19
Nuestros “Términos y condiciones” generales son muy claros y están en nuestro sitio web: los depósitos no son reembolsables. Una vez realizado el pago completo, el importe total no es reembolsable. Debido a Covid-19, ofrecemos nuestros términos y condiciones de Covid-19 de la siguiente manera:
Para aquellos que pagaron la totalidad o el depósito no es reembolsable, sin embargo, puede congelar su fecha y volver a reservar su fecha de viaje hasta el 31 de diciembre de 2021 sin penalización + diferencia de precio si corresponde.
Reglas de vuelos y aerolíneas:
Siga las reglas y regulaciones de las aerolíneas para cada boleto.
Tenga en cuenta: las políticas del Plan de protección de viaje generalmente no consideran un evento de esta naturaleza como un evento cubierto. Sin embargo, es posible que desee comunicarse con su compañía de seguros para verificar los detalles de la cobertura. Si compró Trip Protection a través de IBMT Tours y AIG, podremos proporcionarle su número de contacto.
* Volver a reservar los términos de IBMT Tours
Reserve nuevos servicios dentro de los doce meses posteriores a la fecha de viaje original.
Se puede aplicar crédito para una o más reservas nuevas con una diferencia adicional del costo del nuevo tour.
El crédito no utilizado no tiene valor en efectivo y no es transferible a otros viajeros.
El crédito no utilizado no tiene valor después de doce meses de la fecha de viaje original.
Si conserva el valor de su boleto aéreo, es su responsabilidad avisarnos cuando esté listo para reservar vuelos alternativos.
La protección de viaje se transferirá. La prima se ajustará en función del valor total de la nueva reserva.
Gestión de IBMT
General Terms & Conditions
RESERVATIONS: Please visit www.ibmttours.com, call IBMT tours at (877) 977 4268 or contact your travel agent.
Minimum Purchase: A minimum 4 nights hotel or 2 nights hotel plus airfare are required. Tours, ferries and local flights require a minimum 2 nights hotel at point of origin.
Passports and Visas: Passengers are responsible for ensuring that they have the proper travel documents and MUST CHECK with the respective consulate(s) or visa agency to determine whether any visas or passports are required. Passports are required to be valid for at least 6 months after the date of travel. Any information provided pertains to US citizens only. Non-US citizens should check with the respective consulate of the country(s) to be visited for current entry requirements.
Travel Insurance: IBMT Tours/Holy Land Tours is highly recommending for all travellers to purchase travel insurance.
Documents: Provided full payment is received no later than your Final Payment Due date, documents will be sent via email 21 days prior to the onset of services. Paper documents, when requested, will be delivered approximately 14-21 days prior to the onset of services. A complete street address is required for mailed documents (no PO boxes). Charges per set of paper documents when e-documents are available: via Ground $20; via Express $30.
Children: All children under 18 must be accompanied by an adult. Minimum age for children on escorted tours, Family Vacation tours or Cruises is 4. There is no minimum age on independent packages. Accompanying adults are responsible for the safety of their children including to provide any necessary safety equipment (such as infant/child seats) where appropriate. Please note that many countries have adopted practices to prevent international abductions of children. If a person under the age of 18 years will be travelling with an adult other than his/her parents, or with only one parent, it is recommended that a notarized letter be written by the parents, or non-travelling parent, granting authorization to travel, including the dates of travel.
PRICES: Prices are per person based upon shared twin room occupancy. All prices are based on current exchange rates and until final payment are subject to change without notice. If the US Dollar devalues by 5% or more, IBMT Tours reserves the right to increase prices accordingly. Prices do not include items of a personal nature such as laundry, wines, water, beverages, food other than the table d’hôtel menu, passport and visa fees, insurance, and foreign port taxes unless specifically indicated in the package inclusions. Prices are correct at time of publication; however, as airfares continually fluctuate and classes of service may have limited capacity, tour package prices and availability will change accordingly. In case of human or computer error, IBMT Tours reserves the right to re-invoice for the correct price or service. A full refund will be made to passengers who choose not to pay an increase, provided IBMT Tours receives a written cancellation within five days of the price increase notification.
Prices-based on double occupancy. For single rooms a single supplement must be added to the price.
Luggage-is the responsibility of the passenger. Any/all damage or loss must be reported at time of incident and documented in writing by local authorities for submission to the insurance company.
Passports and Visas-each passenger must have a valid passport. For US or Canadian citizens, a visa is not required for Israel; no immunizations or vaccinations are required.
Tours deposit varies from $250-$450 USD per person with reservation. (depends on tour type)
Deviations – Any Change in the basic program will result in a charge of $150.00 USD per person/per change plus any additional charges that may apply for revised air or land arrangements.
Airline-schedules and flights are subject to change without notice. It is recommended that passengers arrive at the airport three hours prior to departure to insure adequate check-in time. No refund or credit for any unused tour portions.
Cancellation: All cancellations will only be accepted in writing. Email your cancellation to firstname.lastname@example.org including your reservation number, full name and date of travel. If you do not receive an acknowledgement within 48 hours, call 877 977 4268 to ensure your information was received. Cancellation terms will be applied based on the date that the written cancellation is received and based on the following dates prior to departure.
Cancellation penalties apply to packages and/or services as indicated below. Package penalties include airfare, except when Instant Purchase Airfare is purchased. Instant Purchase Airfares are always subject to 100% penalty in which case only the remaining land package (or other airfares) will be subject to the penalties below.
After deposit paid deposit in Non-refundable Non-transferable, however can be freeze for twelve months from your date of travel towards a new date.
CANCELLATION PENALTIES FOR ALL CRUISE PORTIONS:
After deposit paid $450.00 Non-refundable per person
From 90 days and under prior to departure 100% Non-refundable
Land tours reservations: 60 days prior
Cruises and River cruises: 90 days prior
Group reservations: 90 days prior
Special Events: Earlier payment as described on your invoice
* Full payment deadline may vary based on cabin category, length of sailing, and seasonality. Holiday sailings such as Christmas and New Year periods may have earlier deadlines.
Late Payment: If there is any outstanding balance by the Final Payment Due date listed on your invoice, all travel services will be subject to automatic cancellation. A service reinstatement fee of $50 will be added to your invoice and must be paid in advance in order to apply for reconfirmation of services.
Last Minute: All payments made within 30 days of departure must be made by credit or debit card. All reservations must be made no later than 15 days prior to departure. If requested services cannot be confirmed, payment will be refunded. If services are confirmed, final payment is due within 24 hours and all applicable cancellation penalties will apply.
Form of Payment: US Dollar check, bank check, money order, wire transfer, major credit cards or debit cards. Credit card charges will be accepted by phone or online to fulfill non-refundable deposit requirement. Final payment will be processed upon submission of a completed IBMT Tours Credit Card Form (Call to request one). Third-party credit cards are not acceptable. All payments made within 30 days of departure must be in the form of a certified check, money order, or credit or debit card; certified checks and money orders should be delivered to IBMT Tours no later than 3 days following the reservation. Payments made by wire transfer must include an additional $25 wire transfer fee. There is a $50 fee for returned checks.
Form of Payments
We accept cheques, bank wire or direct deposit to our bank. If paid by any major credit cards a 3% for certain tours will apply.
Refunds: Once booked online or through an agent deposits are non-refundable however you can change your date of travel up to twelve months from your date of travel. If a full payment is made the total amount is non-refundable and you can carry your payment to a new travel arrangement with IBMT with new prices and administration change fee of USD $75.00 per person. If any refund applicable for extra night hotel or transfers, refunds are processed to the credit card(s) originally used or cheque if paid by cheque.
Special Events & Products: Deposit, Final Payment, and Cancellation penalties may differ for special events, tours with internal flights, select hotels and tour packages and will be advised at time of booking on your invoice.
Reservation Changes: Changes to an existing reservation, whatever the cause, will incur
USD $75 per person plus any additional supplier fees. This includes name changes* and removal of any services such as optional tours and transfers. *Please note that name changes to airline reservations are subject to full cancellation and rebooking. Changes or additions after departure are subject to local rates at the time of amendment and must be paid directly by the passenger to the service provider. There are no refunds for unused services.
TRAVELERS WITH DISABILITIES:
In order to fully enjoy your IBMT Tours Travel tour, we recommend that you select a trip that is suitable to your physical capabilities. Tour participants requiring any form of assistance are required to notify IBMT Tours Travel in writing prior to reservation for review and our agreement. Additionally, the tour participant must be accompanied by an individual responsible for providing those services. Tour managers, guides, drivers or other tour, hotel, ship personnel are not able to provide such assistance. Escorted tours are fast paced, often requiring lengthy walks over uneven terrain. Clients with special needs may be better served independently. IBMT Tours can suggest touring options based upon specific requirements. In order to participate in escorted tours, passengers must always understand and follow instructions given by the Tour Director. Passengers may not interfere actively or passively with the successful operation of the tour, including but not limited to emergency situations.
Wheelchairs & Walkers:
International Tours: Hotels and cruises outside of the United States or Canada are not required to comply with ADA requirements and therefore may not have ramps, wide entryways or elevators to accommodate disabled passengers or devices such as wheelchairs, walkers and motorized scooters. Due to physical constraints and space limitations, wheelchairs, walkers and motorized scooters may not be taken aboard motor coaches. (Unless authorized by IBMT Tours)
Service Animals: Service animals cannot be accommodated on international escorted tours.
IBMT Tours reserves the right to remove any person from a tour who has not provided the required notification, has not received written confirmation from IBMT Tours, or does not comply with these regulations. All related expenses, including those to return home, will be borne by the passenger.
AIRLINES: Airline schedules and flights are subject to change without notice. IBMT Tours is not responsible for penalties incurred for tickets, international or domestic, not issued by IBMT Tours Travel due to schedule and/or flight changes. Airline reservations completed online are subject to review and, should IBMT Tours deem it necessary, may be rebooked to match minimum connecting time requirements and/or tour package itineraries, in which case you will be notified immediately. Airlines reserve the right to demand immediate issuance of tickets whenever they determine that specific flights are heavily booked even when normal ticketing rules do not require tickets to be issued until a later date. In this instance, IBMT Tours will require immediate and full payment of the airfare as itemized on the invoice. This situation overrides invoice terms and conditions and payment due dates. If full payment is not received, seats will be cancelled by the airline and may not be available to be rebooked on the same flights or at the same airfare. Any replacement air arrangements and airfare will be the sole responsibility of the passenger.
Airline Tickets: Once full payment is received, IBMT Tours airline tickets will be issued and are fully non-refundable. Should airline tickets require to be issued earlier than the Final Payment Due date, you may be required to pay a larger non-refundable deposit and/or complete full payment. Once issued, Published Instant Purchase Airfare tickets normally may be changed prior to the departure date and the airfare applied toward travel within 12 months of the original date of issue for a fee of approximate $200 plus any difference in airfare; specific fees and policies may vary by airline.
Airline Seat Assignments: As a courtesy service, airline seat assignments are requested on your behalf and are displayed in order of Passenger #1, # 2 and so on. Assignments reflect the best available seats at the time of booking. Some airlines and/or fare types do not allow for pre-seating and require this be done at airport check-in only; in this case, the display shows “N/A”. Seats are subject to change by your airline(s) including, for example, when there is a schedule change or equipment change after your initial booking; this may cause seat assignments to be changed or even cancelled. If you change seat assignments directly with your airline, changes will not be reflected on this display. At the time that IBMT Tours documents are issued, the currently assigned seats will be listed based on the assignments stored in your airline reservation at that time. Should you have questions regarding your assignments, please email to email@example.com
Airline Frequent Flyer Programs: Passengers are responsible to contact their airline directly regarding mileage eligibility and accrual. Airline frequent flyer programs determine whether to award miles in part or total based on their own rules which are updated frequently. Some discounted or promotional airfares as well as some code-share flights are not eligible for mileage accrual.
Contact Information: Pursuant to TSA Secure Flight requirements, passengers are responsible to provide IBMT Tours with their name as it appears on their passport (or other government-issued I.D. when traveling), date of birth, gender, address, phone number, email and fax data for all passengers. Passengers must ensure that names are correctly listed on their invoice. IBMT Tours will not be responsible for passengers who do not receive an invoice or documents or are denied boarding due to inaccurate information.
Airline Name Changes: Any name change including minor spelling corrections may require airline reservations to be canceled and rebooked. Reservations are subject to current availability and pricing at the time of rebooking. Once airline tickets are issued, subsequent name corrections will be subject to an airline rebooking fee which may be as much as the full value of the airline ticket plus a $50 revision fee per change. IBMT Tours will not be held responsible for the denial of services by a carrier due to any name discrepancy. Name changes must be advised in writing and forwarded to the attention of Customer Service, firstname.lastname@example.org
Airline Taxes & Fuel Surcharges: If you purchased airfare, airline taxes and fuel surcharges are included. Prior to completion of full payment there is a potential for a price increase(s) due to increases in government-levied taxes and fees and/or fuel surcharges. To avoid potential increases, you may choose to accelerate your final payment in order that your tickets may be issued. Once issued, airline tickets are no longer subject to potential increases but are fully non-refundable. Certain overseas domestic flights are subject to air taxes which can only be paid locally; in these cases, the specific flights and amounts of those taxes are indicated in our package presentation and pre-departure documentation.
Schedule Changes: In the event of an airline schedule change, IBMT Tours will make every effort to inform passengers of the schedule change and new flight schedule prior to departure. IBMT Tours is not responsible for schedule changes including, when applicable, changes in routing and/or the number of stops in the itinerary. IBMT Tours is unable to provide compensation for schedule changes, seat assignment modifications, or cancellations implemented by an airline. In the event of any change in flight itinerary made directly between passengers and their airline, it is the passengers” responsibility to advise IBMT Tours of amended flight details in writing to email@example.com. IBMT Tours cannot be held responsible for land services, including arrival and/or departure transfers, if flights are changed without its knowledge.
Schedule Tour Changes: In the event that a tour has not enough participants IBMT Tours has the right to cancel the tour with notification up to 60 days prior to the tour.
IBMT Tours will make every effort to move the tour to another available date that IBMT Tours is offering with the agreement of it's costumers. if such a date is not acceptable by the costumer IBMT Tours will refund the costumer full refund for the land tour only. Any flights purchased with IBMT Tours or independently by the costumer towards the said tour can not be refunded by IBMT Tours and must follow the rules and regulations of the airline that the flight was booked on. IBMT Tour will do every effort to change, postponed the flight schedule for the customer. IBMT Tours can not be responsible for any charges accrued from the airline for any reason.
Hotel Accommodations: All rooms are standard twin-bedded (two single beds) rooms with private facilities, unless you have specifically requested and paid for an upgraded room category. Special requests such as bed types, smoking preference and connecting rooms are subject to availability. Room selection in all cases, unless otherwise reserved, is strictly at the discretion of the hotel’s management on a run-of-house basis. Triple rooms consist of standard twin beds or one double bed plus a sofa/folding bed or cot for third person except in the U.S. and Canada, where triple rooms often consist of two double/queen beds for three persons; a fee may be charged by the hotel for the addition of a cot/rollaway. The number of persons accommodated does not dictate the room size. Although available at most 4- and 5-star hotels, use of air-conditioning abroad differs greatly from the United States. Many European hotels were built before central air-conditioning was introduced. Air-conditioning is often shut down at night and from the end until the start of the summer months. All hotel rates are based on IBMT Tours agreements with its suppliers and are not negotiable. Hotel check-in time is generally not before 4:00 p.m. and check-out time is prior to noon. Please be sure that adequate arrangements for accommodations have been taken into consideration when a late-night flight is being used. If a day room is included in the itinerary, check-out will normally be 6:00 p.m. We reserve the right to make substitutions with hotels of equal standard. There will be no refunds for any difference in the cost of those accommodations.
Hotel & Cruise Profiles: IBMT Tours hotel and cruise ship profiles are based upon information provided to IBMT Tours by hotel and cruise ship partners and their representatives, including images and descriptions of individual properties. Star-ratings may differ from country to country. IBMT Tours does its best to maintain current information, however, is not responsible for any inaccuracies, changes in description details or amenities, or images provided by third parties.
Meals: As specified in each itinerary. Meals are based on the hotels or restaurants buffet or set menu. In general, beverages are not included, unless specifically stated. Although IBMT Tours cannot make guarantees, every effort will be made to honor special dietary requests submitted in writing at least 72 hours prior to departure to firstname.lastname@example.org
Transfers: Transfers are provided as indicated for each tour by car, minibus, or motor coach provided airfare is purchased from IBMT Tours. If you purchase a land-only tour, or if you deviate from the arrival and/or departure dates as stated in the itinerary, you will have the option to add transfer services to your reservation. Your arrival transfer is guaranteed for up to one hour from your scheduled arrival time in order to compensate for minor delays. IBMT Tours or the transfer company will not be responsible for flight delays, for any reason, beyond one hour from your originally scheduled arrival time. In case of a delay, whether due to flight delay, immigration and customs, or time spent reporting baggage damage or loss, it will be your responsibility to make other transfer arrangements such as a taxi. Transfer costs are not refundable, and any additional expenses will be your responsibility. The cost of a transfer is more expensive than hiring a taxi, as an IBMT Tours transfer necessarily includes round trip service, or ”dead-leg”, meaning that our driver must come to the airport, hotel or pier only to pick you up and necessarily loses a one-way fare. Often the places of call (airports, seaports, hotels) demand entrance and parking fees, where drivers may have to wait for up to an hour. IBMT Tours transfer drivers, while not employees of IBMT Tours, are reliable and work year-round for IBMT Tours. They ensure that you receive a full welcome service, transfer you to the correct location and are prepared to answer your questions along your ride. Passengers comfortable hiring a taxi on their own and do not require assistance will save money.
Sightseeing & Itinerary: Will be operated by motor-vehicle, its size dictated by the number of participants. IBMT Tours have been designed to accommodate individuals as well as groups. The number of participants may vary during the tour, as IBMT Tours accommodates travelers arriving on different airlines and on different days of the week. Times listed in itineraries are approximate and meant only as guidelines. Some itineraries may have early morning start times for sightseeing in order to complete the touring during daylight hours or avoid afternoon heat in tropical and desert climates. It is your responsibility to arrive on time for all scheduled flights, cruises, and package components. Arriving late may be considered a “no-show”, in which case you will not be eligible for refund for the unused service(s). We cannot guarantee the number of passengers who will be on any given tour. You may find that you are traveling with a sizeable group or only with your own companions. Services, however, will remain constant no matter the number of tour participants. IBMT Tours imposes mandatory coach seat rotation with no exception. Some buses are equipped with toilet facility; however, they are strictly intended for emergency use only. Persons requiring any assistance or who have any form of disability should refer to section “Travelers with Disabilities”. On dates including, but not limited to religious holidays and national celebrations, some monuments and sites may be closed. On these occasions, touring itineraries may be amended to reflect these closures. Occasionally, during holidays and certain periods, and/or due to unforeseen circumstances including weather conditions there may be last-minute changes, sometimes after arrival, in affecting the sequence of the tour, locations visited and/or hotels. Therefore, we reserve the right to adjust the sequence and/or substitute any hotels with others of similar category. In such cases there will be no cost adjustment. National monuments and tourist sites regularly undergo renovations, which can obscure the monument’s view. No tour will be canceled due to renovations; however, IBMT Tours will decide based on the conditions whether to amend an itinerary. IBMT Tours itineraries may contain suggestions for activities for your leisure time; these suggestions do not constitute a recommendation nor an endorsement of any specific service provider and the decision to participate in any such activities should be made independently and with due consideration. IBMT Tours is not responsible for any activities not expressly included in its programs.
Rail: Once full payment is received, IBMT Tours will select train times; rail tickets will be issued and are fully non-refundable. Except where requested in writing prior to final payment, rail tickets will typically be reserved for departures between 9 am and 12 noon, subject to availability. For passengers traveling independently, requests for alternative times will be considered but are strictly subject to availability. Passengers traveling with a group may not request alternative train times. Once issued, rail tickets are valid for the dates and times specified. Some exchanges must be done locally at the station due to fare restrictions. Changes may be subject to local charges, fees, and fare increases. Once the booked train has departed, changes are no longer possible, nor can amendments be completed on board the train. IBMT Tours does not control seat assignments which are entirely at the discretion of the rail companies. Once rail tickets are issued, they are fully non-refundable and non-changeable.
Optional Sightseeing Tours: A limited selection of optional sightseeing tours are available for purchase at any time until one week prior to departure. Those associated with escorted and guided programs will be available for purchase locally based upon availability. Some optional tours require a minimum number of participants and may not be operated; in such cases, the tour company will attempt to notify you locally, and you will receive a full refund upon your return home. Optional tours may be conducted in more than one language. Optional tours are subject to standard cancellation terms including being fully non-refundable once a trip has commenced.
Non-Operation of Escorted Tour: Escorted tour packages are based upon a minimum number of participants. Cancellation of any tour for lack of participation will be advised at least 30 days prior to the tour’s departure, and all money will be refunded. IBMT Tours will not be held responsible for any costs relating to the issuance and/or cancellation of airline tickets or visa fees. Voluntary cancellations due to political instability, acts of terrorism, government intervention or US State Department warning will be subject to the above fees, provided the program is deemed (by IBMT Tours) able to continue. Should IBMT Tours elect to cancel a departure for any of these reasons, every effort will be made to obtain refunds from suppliers, and however no guarantees can be provided on their behalf.
Group Harmony: To ensure the desired group synergy, IBMT Tours reserves the right to accept, reject or expel any individual who is deemed disruptive or incompatible with the interests of the group. All expenses to do so will be borne by the passenger.
SEA & RIVER CRUISES:
Cabin Assignment (Sea Cruises): Cabins are assigned in a general cabin category on run-of-ship basis within 30 days of departure. IBMT Tours cannot guarantee a specific assignment. Requests for dining room seating will be accepted by the maître d’hôtel on sailing day. IBMT Tours will accept requests for dining time preference but cannot guarantee confirmation prior to embarkation. Shore excursions may only be purchased aboard ship.
Cabin Assignment (River Cruises): Depending upon the vessel, cabin numbers may be assigned at the time of reservation. Assignments are subject to change. We also reserve the right to amend cabin assignments onboard without prior notification. Special seating requests will be accepted by the maître d’hôtel on sailing day. Shore excursions which are not included in the cruise package may only be purchased aboard ship unless an optional tour package is available for advance purchase.
Ship & Itinerary Changes: Cruise itineraries and ships are subject to change without notice. Furthermore, cruise ships may be chartered and/or departure dates canceled, in which case all monies will be refunded. IBMT Tours takes no responsibility for ship substitutions or itinerary changes imposed by a cruise line and is not responsible for any losses you may incur including the issuance and/or cancellation of airline tickets or visa fees.
River Cruise Inability to Sail: Neither IBMT Tours nor the owners or operators of the vessels shall be liable for delay or inability to sail or perform due to any condition caused by or arising from water level, strikes, lockout, civil or labor issues, explosion, fire, collision, vessel breakdown or damage to the vessel, its hull, machinery or fittings. Neither shall they be responsible for issues caused by or arising from civil commotion, riot, insurrection, war, government restraint, requisitioning of the vessel, political disturbance, acts or threats of terrorism, inability to secure or failure of supplies including fuel, Acts of God, or other circumstances beyond their control. In such cases, part or all the cruise itinerary may be operated by motor coach and accommodations provided by hotels. If this becomes necessary, IBMT Tours will endeavor to provide equal or similar services, however no tour will be canceled, and no monetary compensation will be made for those changes.
Medical Services: Many ships do not carry a doctor or nurse onboard. Should medical attention be required, local services will be contacted. Resulting charges will be the responsibility of the passenger. IBMT Tours and the cruise ship operator are not responsible for the services provided.
Luggage: All IBMT Tours escorted tour buses allow one piece of luggage per person, plus carry-on bag. Additional baggage will be subject to a handling charge of $100 per piece. As IBMT Tours will not be responsible for loss or damage to luggage and personal belongings, you MUST report any loss or damage immediately at the time of the incident and obtain a written report from the local authority for submission to your insurance provider. If your luggage is lost or damaged by the airlines, a baggage claim form MUST be filed with the carrier before leaving the airport. We recommend that you use brightly colored luggage tags, straps or other identifiers to help you locate you luggage upon arrival or to describe it in the event that it is lost
Many airlines apply charges for checked bags. For a complete list of fees. IBMT Tours is not responsible for checked bag fees, excess luggage or weight charges levied by an airline.
Tipping: Complete tipping guidelines are provided with final travel documents and on each program’s website presentation, Trip Preparation/At Your Destination section.
CUSTOMER SERVICE: All customer service issues must be submitted in writing. Please notify us within 30 days following your return. For claims for Russian river cruises, please notify us within 15 days following return. Claims for refund of undelivered services must be accompanied by payment receipt(s) and local documentation. There will be no refunds for unused package tour services or features, including missed transfers due to airline changes and/or missed flights, unused meals, missed sightseeing tours, unused entrance fees, and accommodations. Airline flight cancellations and delays for any reason are not the responsibility of IBMT Tours. Submit your claim directly to the airline. IBMT Tours does not guarantee airline response. Eligible airline tickets may only be refunded once the original paper coupons are returned to IBMT Tours via a trackable overnight package; e-tickets do not need to be returned. Lost paper tickets have no refund value. Complaints regarding a hotels standards or amenities should be addressed directly with the hotel’s management. Refunds are not normally considered by hotels if they were not given an opportunity to address those complaints locally. Processing of claims will take up to eight weeks from the date IBMT Tours receives relevant documents. Refunds are processed to the credit card(s) originally used for payment, up to the total amount paid, with any remaining balance paid by US Dollar check. These terms may not be changed by anyone other than an authorized representative of IBMT Tours and must be documented in writing. IBMT Tours is not obliged to guarantee promises (written or verbal) made by local hotel staff, tour guides, or any other persons not under direct employ of IBMT Tours.
PASSENGER AGREEMENT: All passengers are required to complete a Passenger Agreement prior to travel and, by so doing, formally accept IBMT Tours Terms & Conditions. Passengers booking online will be required to complete the Passenger Agreement at the time of booking. Passengers booking via telephone will be provided a verbal review of the Passenger Agreement which will be delivered via email shortly after the time of booking. Customers who are unable to receive and complete their Passenger Agreement via email may request the Agreement be provided via fax or mail. Travel documents will not be released without a completed Passenger Agreement. IBMT Tours reserves the right to cancel bookings and return deposits without a completed Passenger Agreement. The Passenger Agreement incorporates these Terms & Conditions including the following Release from Liability, Assumption of Risk and Arbitration Clauses. Completion of the Passenger Agreement constitutes agreement to these Travel Terms & Conditions and IBMT Tours’ Release from Liability, Assumption of Risk and Compulsory Arbitration Clause.
RELEASE FROM LIABILITY: IBMT Tours Ltd., its owners, directors, officers, employees and affiliates, (collectively “IBMT Tours “) does not own or operate any entity which is to or does provide goods or services for its trips including, for example, ownership or control over hotels or other lodging facilities, airline, vessel, bus, van or other transportation companies, local ground operators, providers or organizers of optional excursions or equipment used thereon, food service or entertainment providers, etc. All such persons and entities are independent contractors. As a result, IBMT Tours is not liable for any negligent or willful act or failure to act of any such person or entity, or of any other third party. Without limitation, IBMT Tours is not responsible for any injury, loss, or damage to person or property, death, delay or inconvenience in connection with the provision of any goods or services occasioned by or resulting from, but not limited to, acts of God, acts of government, force majeure, acts of war or civil unrest, insurrection or revolt, strikes or other labor activities, criminal or terrorist activities of any kind, or the threat thereof, overbooking or downgrading of accommodations, structural or other defective conditions in hotels or other lodging facilities, mechanical or other failure of airplanes or other means of transportation or for any failure of any transportation mechanism to arrive or depart timely or safely, dangers associated with or bites from animals, pests or insects, marine life or vegetation of any sort, dangers incident to recreational activities such as swimming, kayaking, sailing, canoeing, rafting, hiking, walking, bicycling, etc., sanitation problems, food poisoning, lack of access to or quality of medical care, difficulty in evacuation in case of a medical or other emergency, illness, epidemics or the threat thereof or for any other cause beyond the direct control of IBMT Tours . In addition, I release IBMT Tours from its own negligence and assume all risk thereof.
ASSUMPTION OF RISK: I am aware that travel such as that I am undertaking involves hazardous activities, with a risk of illness, injury or death which may be caused by forces of nature, animals, insects or flora, the negligence of IBMT Tours , or other persons and companies known or unknown, or of willful or criminal conduct of third parties. I am aware that weather conditions may be severe, adverse and/or unpleasant. I am also aware that medical services or facilities may not be readily available or accessible during some or all the time during which I am participating on the trip. In order to partake of the enjoyment and excitement of this trip I am willing to accept the risks and uncertainty involved as being an integral part of my adventure. I hereby accept and assume full responsibility for all risks of illness, injury or death and of the negligence of IBMT Tours and agree to hold harmless and release IBMT Tours from claims of third-party negligence.
I understand the physical requirements of the activity in which I will be participating, and I currently have no known physical, medical or mental condition which would impair my ability to participate in this tour or my safety in this activity, and I am willing to assume all risks that may be created, directly or indirectly, by any such condition. I hereby authorize IBMT Tours or my local ground handler or others to arrange for any emergency medical treatment and hospitalization as may be necessary for me because of participation in this activity without my further consent.
BINDING ARBITRATION: I agree that any dispute concerning, relating, or referring to this contract, the brochure, or any other literature concerning my trip, or the trip itself shall be resolved exclusively by binding arbitration in Toronto, Ontario Canada, according to the then existing commercial rules of the Canadian Arbitration Association. Such proceedings will be governed by substantive (but not procedural) Ontario law. The arbitrator and not any federal, Province or state, or local court or agency shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, conscionability, or formation of this contract, including but not limited to any claim that all or any part of this contract is void or voidable.
VOLUNTARY PARTICIPATION: I acknowledge that I have voluntarily applied to participate on the trip designated on this application (or a trip which I may change to) and that I have read the description of the trip as it appears in the current IBMT Tours catalog and supplements or brochures or website relating to the trip, together with all information contained in this application. I am voluntarily participating in this trip with knowledge of the hazards involved.
KNOWING AND VOLUNTARY EXECUTION: I have carefully read these Terms and Conditions and the booking information sections of this document, and fully understand its contents. I am aware that this is a release of liability and a contract between myself and IBMT Tours and agree of my own free will. By checking the Passenger Agreement box, I agree to these Travel Terms & Conditions and IBMT Tours’ Release from Liability, Assumption of Risk and Compulsory Arbitration Clause for myself, each member of my traveling party and any minor children accompanying me.
PHOTOGRAPHIC RELEASE: IBMT Tours may take photographs or video of its trips and trip participants grant IBMT Tours permission to do so and for it to use same for promotional or commercial use without payment of any compensation to participant.
CUSTOM GROUPS: These Terms & Conditions apply except where modified in the Group Proposal and/or Group Confirmation
USE OF WEB SITE: WWW.IBMTTOURS.COM
Agreement between Customer and IBMT Tours l: www.ibmtours.com is offered to you, the customer, conditioned on your acceptance without modification of the terms, conditions, and notices contained herein. Your use of www.ibmtours.com constitutes your agreement to all such terms, conditions, and notices.
Liability Disclaimer: The information, products, and services published on this web site may include inaccuracies or typographical errors. Changes are periodically made to the information which appears here. The content of this site is not guaranteed to be complete, accurate, or available and may be changed at any time without notice. IBMT Tours may make improvements or changes on this web site at any time. In no event shall IBMT Tours be liable for any direct, indirect, punitive, incidental, special, or consequential damages arising out of, or in any way connected with, the use of this web site, or for any information, products, and services obtained through this web site, or otherwise arising out of the use of this web site.
Links to Other Web Sites: www.ibmtours.com contain hyperlinks to web sites operated by parties other than IBMT Tours. Such hyperlinks are provided for your reference only. IBMT Tours does not control such Web sites and is not responsible for their contents.